While all financial institutions are performing well in analytical work, competitive advantage may emerge in a customer service area. Therefore, understanding the importance of relationship with customers, you will need the following services:
- Customer service (information line);
- Customer service during non-working hours (e.g. credit card blocking);
- Customer service via new channels (phone, e-mail, Live chat, social media, self-service);
- Sale of additional service to existing customers;
- Workplace and employee rent.
Contact center will help to do the following:
- Increase of customers’ confidence, providing services not only in native, but also foreign languages;
- Solve customers’ problems even faster;
- Provide 24/7 services;
- Collect customer data improve performance.
We will contribute to your company’s success with the following services: service of existing and potential customers, surveys, customer loyalty calls, back office service.
Leave your customer service concerns to us and take care of your business development!