AUDIT OF SALES, CUSTOMER RELATIONS AND CUSTOMER SERVICE

 

 

 

 

 

 

Regular audits of sales, customer relations and customer service will help you to identify strengths and weaknesses your business and to stay on top! We carry out an audit in the following order:

  • Perform audit of sales, customer relations and customer service;
  • Identify and prioritize problem areas;
  • Introduce possible solutions for improvement of company‚Äôs performance;
  • Present standard structure and describe processes regulating sales and customer service;
  • Introduce standard communication plan;
  • Discuss standard maintenance and upgrade operations;
  • Schedule organization-wide changes;
  • Prepare action plan;
  • If company requests, we participate in the whole implementation process or only in certain implementation points;
  • Change personnel regulations and introduce new processes;
  • The work is carried out in close cooperation with employees, and together we develop a constant development plan.