We’re ready to talk about your needs and discuss customer service, sales or career opportunities.
We’ll offer you the best solutions and help you achieve your goals.
A contact centre is a specialised company that provides customer service, sales and other related services to businesses. We help you manage customer communications effectively, improve customer experience and increase the efficiency of your business.
The main advantages are:
- Professional customer service 24/7;
- Effective communication through multiple channels: phone, email, live chat, etc;
- Ability to work in a focused way on key customer issues;
- Increasing customer satisfaction and loyalty;
- Improving your corporate image.
Our range of services includes inbound and outbound contact handling, sales management applications, chat management, online marketing solutions, human resource management and contact management audit services.
We specialise in a wide range of business areas, including: telecommunications, energy, logistics, e-commerce, insurance, health, etc. We strive to tailor our expertise to your specific business needs.
People who build trust
Neither technology nor strategic preparedness would matter if we lacked the talent to manage our clients' day-to-day contacts. "Credo Partners prides itself on its "elite team of five". These are people who believe in the power of communication and who are not lacking in communication skills, personal responsibility or the desire to grow and achieve more.
Smiles are built on the trust we create between you and our clients. That's why we must constantly raise the bar for our employees' competences. We strive to serve your customers as you would: responsibly and professionally, maintaining the tone of your brand, relying on state-of-the-art technology, serving your business interests and growing your sales, listening to the speaker, and ensuring GDPR compliance in every contact.
This means that managing Customer Journey 2.0 in day-to-day practice requires absolute dedication and a wide range of interdisciplinary competencies from every one of our employees. This is why Credo Partners continuously invests in cutting-edge training in sales, communication, law, technology and psychology for its managers. And that is why our team members who "graduate" from Credo Partners' contact management school become so desirable in the job market. Just remember: we love our people and we don't give anything away easily!