A contact centre is a specialised company that provides customer service, sales and other related services to businesses. We help you manage customer communications effectively, improve customer experience and increase the efficiency of your business.
The main advantages are:
- Professional customer service 24/7;
- Effective communication through multiple channels: phone, email, live chat, etc;
- Ability to work in a focused way on key customer issues;
- Increase customer satisfaction and loyalty;
- Improving your corporate image.
Our range of services includes inbound and outbound contact handling, sales management applications, chat management, online marketing solutions, human resource management and contact management audit services.
We specialise in a wide range of business areas, including: telecommunications, energy, logistics, e-commerce, insurance, health, etc. We strive to tailor our expertise to your specific business needs.
Working with us starts with a consultation and analysis of your needs. We will design the right plan and propose solutions that best meet your objectives.
Our team is made up of highly qualified professionals who have knowledge and experience in customer service, technology, communications, marketing, sales and quality assurance. We continuously improve our knowledge and skills to ensure the highest level of service.
Sell today, don't stop growing tomorrow
The end-customer experience with your brand must be pleasant, authentic, consistent and uninterrupted. To achieve this, Credo Partners follows a unique methodology of integrating traditional and digital channels. Your communication across all inbound and outbound contacts must also be unified.
The standard package of contact centre services we provide to our clients enables businesses to meet the needs of the present to protect the status quo and to counter communication threats by fostering a constructive and quality relationship with their customers. However, while meeting today's business needs is our No. 1 priority, we go beyond that. Because Credo Partners' deep purpose is to help our partners face the future with confidence and seize new opportunities.
To help you gain new competitive advantages, sell more and grow faster, we develop and help you implement comprehensive contact management strategies. These strategies are focused on targeted and sustainable achievement of client KPIs and measurable return on investment, and are supported by state-of-the-art contact management technologies.